Over the last few years we've ran regular training to provide members with the opportunity to learn more about their Scheme. We asked the Member Forum for feedback on these sessions and how we could enrich our current training and ideas for the future.
You told us that we needed to do more to let members know about these sessions. So we've been highlighting them in our newsletters, social media pages and on our website.
When asked about the type of training you'd like, most people responded wanting to know more about retirement planning and the application process. This has helped us to refine our ‘Planning for Retirement’ session.
You can find out more about member training on our website.
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We send regular customer satisfaction surveys to members to understand how well we’re serving our customers. We were amending the questions to gather further feedback and asked the Member Forum for your opinion on the proposed changes. Your feedback has been invaluable in ensuring these questions are clear, understandable and relevant to our members.
As part of your feedback many of you completed our ICS survey. ICS are an external organisation and using their data we're able to benchmark our services against similar organisations. This allows us to look for areas of improvement.
We're continually making improvements to our website to help make your retirement planning journey run smoothly.
One of the main pension planning tools are our calculators. This year we asked the Member Forum for feedback to make sure you were able to get the most out of them. This included looking at how they were named and presented.
Quick pension estimate
See how much you can earn as a retired member
Calculate your flexibility options
Understanding Annual Allowance
