Make sure you let us know about any changes we need to be aware of.
To ensure the correct pension is paid to you, it’s vital that we have your most up to date information on our records. This includes your bank details.
You'll need to ensure we've the correct PAYE name as well as the account number and sort code. In most cases this should match how your name appears on your bank card. The account (in most cases) should be in your name (or a joint account).
You can update your details on My Pension Online. We’re unable to accept changes to your bank details via phone, secure message or the web chat/WhatsApp service.
Your tax code
HM Revenue & Customs (HMRC) tell us how much tax to take from your pension through your tax code. We’re unable to change your tax code unless we’ve been instructed to do so by HMRC. If you want to ask about your tax code or tax liability, please write to:
HM Revenue & Customs CustomerOperations PSAPO BOX 4000CardiffCF14 8HROr call: 0300 200 3300You’ll need to quote your National Insurance number, PAYE reference and your Teachers’ Pensions Reference number, which can be found on your pension advice note.
Secure chat and WhatsApp
Did you know you can contact us securely via Secure chat or WhatsApp if you've got a question about your pension?
Our services are open 24 hours a day, with responses from our team between 9am – 4:20pm, Monday to Friday, excluding bank holidays.
Our WhatsApp number is 07545 932848 (Please note this number doesn’t allow phone calls).
You can find the secure chat icon on the right hand side of our website.
Please use My Pension Online to update us if you:
need to change your personal details, including your address or bank or
go into any teaching employment after claiming your pension.
Please contact us by phone (0345 606 6166 Monday to Friday, 8:30am to 6:00pm) to inform us of any of the following:
If you’re in receipt of a spouse, civil partner or nominated financial dependent’s pension, which is wholly based on pensionable service prior to 1 January 2007 and you remarry, enter a civil partnership, or cohabit. This will end your continued entitlement to the pension. You must inform us immediately of any such change, to avoid an overpayment of pension which we'll need to recover
If we pay your children a pension and they leave full-time education, they earn over £3, 809 per annum or, they enter into a marriage or civil partnership to the pension. You must inform us immediately of any such change to avoid an overpayment of pension which will need to be recovered
If you defer your State Pension (please provide confirmation of this from the Department for Work and Pensions)
If you’re the next of kin of a Teachers’ Pension Scheme member and the member dies
If you need to change your bank or address details (if receiving a children’s or spousal pension).
